This is the page for all our important rules and policies. Whatever you need to know, you can probably find it here.

Choose from the list below for information on our various store and online policies.

Contact Us

  • Purchase policy
  • Mailing list policy
  • Privacy policy
  • Return policy
  • FAQs

    How to become a Wholesale Customer

    Purchase Policy

    DSI Wholesaler products, unless otherwise specified, carry a DOA (Dead on Arrival) warranty under which DSI Wholesaler will repair or replace defective products at our discretion for 30 days, or refund the purchase price. Warranties do not cover damages caused by the misuse or mishandling of equipment by the purchaser or other users, nor do they cover parts installed by the purchaser or other users. Warranties are void if the product has been dismantled.

    DSI Wholesaler does not guarantee the compatibility of products on any purchase and is not responsible for any damages arising from the use/misuse of any product it sells.

    Returns of DSI Wholesaler products are subject to a 15% return fee. This does not apply to products returned for exchange or replacement.

    We strive to make sure that all of the information on our website is up to date and accurate. Unfortunately, typos may occasionally slip through-and in such cases, we will work to correct the error as soon as possible. If this error affects the price or description of a product that you have ordered, we will email you with the correct information so you can change your order if necessary.
    All sales to Texas residents will include the appropriate sales tax.

    DSI Wholesaler reserves the right to refuse service to anyone.

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    Mailing List Policy

    DSI Wholesaler sends out periodic emails to inform our retail and wholesale customers of new offers and products. This list is run on a subscriber-only basis; we will not send you unsolicited mail. If you feel that you have received email that you did not sign up for, please reply to the email with the word "Unsubscribe" in the subject line, and we will remove you from the list. If you have any problems with this process let us know, send email to [email protected].

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    Privacy Policy

    DSI Wholesaler believes its customers and website visitors have the right to know what information is being collected about them, how it will be used, and whether or not it will be disclosed.

    Use of Cookies

    The DSI Wholesaler website may use web browser cookies to collect navigational data about how visitors travel through our own site. We may use a cookie to identify you on a return visit if you choose "remember me," so that you do not have to type in your shipping and login information every time you make a purchase.

    The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

    DSI Wholesaler does not collect, sell, or rent any navigational data about where our visitors come from before arriving at our site or where they go immediately afterward.

    Information Disclosure

    DSI Wholesalerdoes not normally share navigational data collected from our website with third parties. However, if this data is shared, it is always expressed only in aggregate form; we do not disclose individual navigational information.

    DSI Wholesaler does not sell or rent its customer contact or account information such as phone numbers, street addresses, or email addresses to any third party, except when required to comply with a valid legal process.

    DSI Wholesalerdoes not disclose information about individual customer purchases, except to complete transactions or to comply with a valid legal process.

    DSI Wholesaler uses customer credit card and other billing account numbers only for the fulfillment of transactions initiated by customers. We do not use this information for any other purpose, nor do we disclose such information to any third party, except when required to comply with a valid legal process.

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    Return Policy

    We at DSI Wholesaler try to keep our costs down so that we can offer our customers the best prices. Because we receive limited quantities of merchandise, and do not have regular suppliers to whom we can return items, we must absorb the cost of returns. This means that every return we receive makes it harder for us to keep our prices low.

    So please do your research before you buy. The DSI Wholesaler staff will be happy to share any information we have on any product to help you make an informed decision. If you have further questions about returns, look through the information below or see the Purchase Policy section.

     

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    FAQs

    Choose from the list below for answers to our most commonly asked questions. If you have a question that is not addressed here, feel free to Contact Us .

      How do I return an item to DSI Wholesaler?

      All items must be returned complete, with manuals, cables, accessories, etc., as if they were new and in working condition. Items should be packed securely in their original packing material and carton, and the carton should be sealed with packaging tape. The return merchandise authorization number (RMA) provided by DSI Wholesaler must be written conspicuously on the outside of the carton. To ensure smooth delivery, remember to remove all old shipping labels from the carton and to hang on to your tracking number in case you need to track the package. (How do I obtain an RMA?)

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      How do I obtain an RMA?

      Contact DSI Wholesaler's Customer Service Department and request one .

      We will email you the number within two business days of receiving your request.

      Customer Service hours are Monday-Friday 9:00am-4:00pm CST