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DSI Technology Solutions Inc.
3300 Bee Caves Road STE 650-230
Austin, TX 78746
Toll Free: (866) 374-3683
Local: (512) 347-9090
Fax: (512) 347-9096
Ask for Chris or Trey!
Various store and online policies:
Purchase Policy
DSI Technology Solutions products, unless otherwise specified, carry a DOA (Dead on Arrival) warranty under which DSI Wholesaler will repair or replace defective products at our discretion for 30 days, or refund the purchase price. Warranties do not cover damages caused by the misuse or mishandling of equipment by the purchaser or other users, nor do they cover parts installed by the purchaser or other users. Warranties are void if the product has been dismantled.
DSI Technology Solutions does not guarantee the compatibility of products on any purchase and is not responsible for any damages arising from the use/misuse of any product it sells.
Returns of DSI Technology Solutions products are subject to a 15% return fee. This does not apply to products returned for exchange or replacement.
We strive to make sure that all of the information on our website is up to date and accurate. Unfortunately, typos may occasionally slip through-and in such cases, we will work to correct the error as soon as possible. If this error affects the price or description of a product that you have ordered, we will email you with the correct information so you can change your order if necessary.
All sales to Texas residents will include the appropriate sales tax.
DSI Technology Solutions reserves the right to refuse service to anyone.
Mailing List Policy
DSI Technology Solutions sends out periodic emails to inform our retail and wholesale customers of new offers and products. This list is run on a subscriber-only basis; we will not send you unsolicited mail. If you feel that you have received email that you did not sign up for, please reply to the email with the word "Unsubscribe" in the subject line, and we will remove you from the list. If you have any problems with this process let us know.
Privacy Policy
DSI Technology Solutions believes its customers and website visitors have the right to know what information is being collected about them, how it will be used, and whether or not it will be disclosed.
Use of Cookies
The DSI Technology Solutions website may use web browser cookies to collect navigational data about how visitors travel through our own site. We may use a cookie to identify you on a return visit if you choose "remember me," so that you do not have to type in your shipping and login information every time you make a purchase.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
DSI Technology Solutions does not collect, sell, or rent any navigational data about where our visitors come from before arriving at our site or where they go immediately afterward.
Information Disclosure
DSI Technology Solutions does not normally share navigational data collected from our website with third parties. However, if this data is shared, it is always expressed only in aggregate form; we do not disclose individual navigational information.
DSI Technology Solutions does not sell or rent its customer contact or account information such as phone numbers, street addresses, or email addresses to any third party, except when required to comply with a valid legal process.
DSI Technology Solutions does not disclose information about individual customer purchases, except to complete transactions or to comply with a valid legal process.
DSI Technology Solutions uses customer credit card and other billing account numbers only for the fulfillment of transactions initiated by customers. We do not use this information for any other purpose, nor do we disclose such information to any third party, except when required to comply with a valid legal process.
Return Policy
We at DSI Technology Solutions try to keep our costs down so that we can offer our customers the best prices. Because we receive limited quantities of merchandise, and do not have regular suppliers to whom we can return items, we must absorb the cost of returns. This means that every return we receive makes it harder for us to keep our prices low.
So please do your research before you buy. The DSI Technology Solutions staff will be happy to share any information we have on any product to help you make an informed decision. If you have further questions about returns, look through the information below or see the Purchase Policy section.
- All returned merchandise must be issued a Return Merchandise Authorization number prior to return. All returned products must be conspicuously labeled with the assigned RMA number and be accompanied by a copy of the original invoice. Unauthorized returns will be refused and will be returned to the sender at his or her expense.
- The purchaser is responsible for all shipping costs, including initial freight, on merchandise returned to DSI Technology Solutions for exchange or warranty repairs.
- DSI Technology Solutions cannot accept exchange items unless they are defective. Items that are returned more than 30 days after delivery, are in unsellable condition, or have missing parts may be charged a restocking fee.
- DSI Technology Solutions does not accept returns on opened software. If you have purchased software that is defective, you may return it complete with registration card and media, and we will exchange it for software of the same title.
- Returns due to a lack of technical understanding or interest in getting an item to work properly will be subject to a 15 % restocking fee for all items purchased, with no exceptions. Shipping and handling is non-refundable.
FAQs
Choose from the list below for answers to our most commonly asked questions. If you have a question that is not addressed here, feel free to contact us.
How do I return an item to DSI Technology Solutions?
All items must be returned complete, with manuals, cables, accessories, etc., as if they were new and in working condition. Items should be packed securely in their original packing material and carton, and the carton should be sealed with packaging tape. The return merchandise authorization number provided by DSI Technology Solutions must be written conspicuously on the outside of the carton. To ensure smooth delivery, remember to remove all old shipping labels from the carton and to hang on to your tracking number in case you need to track the package.
How do I obtain an RMA?
Contact DSI Technology Solutions Customer Service Department and request one.
I think I received the wrong item in an order. What do I do?
If you believe you received an incorrect item in your order, contact DSI Technology Solutions by calling customer service at (512) 347-9090. Once we verify that you have, in fact, received an incorrect item, we will ship the correct item (typically via two-day air, determined on a case-by-case basis) with a UPS return label. Once you have the correct item, simply affix the UPS return label to the return package, write the RMA number supplied by us on it, and drop it off at any UPS pick-up location.
I think my order is missing some items. Whom should I contact?
If you are missing an item from your order, contact DSI Technology Solutions at (512) 347-9090. We will be happy to help you resolve the issue.
How do I cancel an order?
Canceling an order once it has been processed and gone to the Shipping Department is difficult and it gets more difficult with every minute that passes. That means it is important that you email the Shipping Department as soon as you realize you need to cancel any order. If the order has already been processed through shipping, it cannot be canceled. In this case, you will be responsible for all shipping costs and a restocking fee should you decide not to accept the order. Therefore, please be sure about your decision before placing any order. If you feel that you need to try to stop your shipment, please call us.
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